Our team members work on different tasks and that means we could even work on multiple tasks at once.
We even motivate our partners to create a backlog of tasks, so that whenever our team has free time we could execute them.
Can we collaborate if our project has a social media or marketing manager?Edgar2022-04-13T09:44:49+03:00
Not necessarily, we have the capacity to generate ideas on our own. However, remember that providing text and unifying ideas will provide the creatives with better outputs and will more than fulfill your expectations.
Do I need to sign any contracts to use your service?Edgar2022-04-13T09:04:25+03:00
We’ll look at a Key Performance Indicator (KPI), which is basically a metric – a number you track and measure that helps you solve an issue or provides you with the information you need to achieve the results you want. It’s one of our most effective tools for keeping your team on track, focused, and accountable.
How do I explain the best design brief?Edgar2022-04-13T09:37:03+03:00
The cost of ads depends entirely on the complexity of the brief. Some ideas are easy to produce, others might be more difficult. However, our project manager will evaluate all tasks and help you comprehend prices before starting the creative process.
Is it possible to complete tasks extra fast?Edgar2022-04-13T09:15:34+03:00
Our team currently works in Central European Summer Time. Our hours of operation are from 7 AM to 4 PM CEST, Monday through Friday. We are closed on the weekends. If you have any questions during off-hours, you can email us at [email protected], and we will get back to you ASAP.
What are your turnaround times like?Edgar2022-04-13T08:58:42+03:00
Turnaround times vary on specific tasks and projects.
Performance creatives can take 1 – 7 days, depending on the chosen style.
Creative projects might be delivered in 1 to 4 weeks.
Long-term solution delivery times might vary depending on the problem we are solving.
What are your turnaround times?Edgar2022-04-13T09:14:24+03:00
Our goal is to deliver everything as quickly as possible, larger time-intensive projects may take more than one week to complete. We’ll set realistic expectations for you as the requests come in. However, we aim to devote up to 5 business days to each brief you provide before delivering creatives to plan time most efficiently. Each task will be assessed and an appropriate brief completion time will be provided.
What if I am not happy with the result?Edgar2022-04-13T09:29:23+03:00
You are allowed to put in as many requests as you want, there is no limit. However, we stay on our schedule accordingly to other provided tasks until the active requests are approved and completed.
Each task can be prioritized if needed.
What if I needed several creative at once?Edgar2022-04-13T09:03:06+03:00
Performance service includes video editing and graphic design works focused on faster delivery and lower creative cost. Video services: montages, postproduction, color correction, subtitles, lower-third animations, animated graphics and etc. Design services: static banners, email designs, image retouching, photo composing etc.
What is the design process for branding?Edgar2022-04-13T09:42:12+03:00
Everything from brand conceptualization, naming, and logo design to color and font selection falls under the umbrella of branding. Your brand is the identity of your firm, and it pervades everything you do. That’s why we take the time to learn about your company and industry so that we can design a brand that accurately portrays who you are as a business.
What is your refund policy?Edgar2022-04-13T09:12:41+03:00
Our efforts will continue until all of the creatives have met your expectations. We can currently offer a trial month with concrete terms from which we can determine whether or not you wish to continue working with us.
What kind of assets do you need to make e-commerce ads?Edgar2022-04-13T09:19:08+03:00